Once you receive the notification that the PRIMHD extract acknowledgement has been uploaded into Recordbase, you can view the PRIMHD extract acknowledgment for any errors.
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Error: Incorrect date of birth
This error is caused by the date of birth in Recordbase not matching that in the NHI database for the NHI number provided.
It could be caused by either of the following:
- Incorrect NHI number in Recordbase�-� If the NHI number is incorrect, then the validation on the date of birth will have been carried�out against the wrong person in the NHI database. �To fix the NHI number in Recordbase:
- Edit the NHI number under personal details to the correct one.
Please note:�When ringing the NHI help desk check that you are both looking at the same person.
- Typo�in the�date of birth�- the typo could be in either Recordbase or the NHI database.
To fix the date of birth:
- If the NHI database is incorrect - The client's health professional will be able to directly update the details on the National Health Index or if they do not have update access they can contact the Ministry of Health who can make the changes for them.
- If Recordbase is incorrect -�Edit the date of birth under personal details in Recordbase to the correct date.