Once you receive the notification that the PRIMHD extract acknowledgement has been uploaded into Recordbase, you can view the PRIMHD extract acknowledgment for any errors.
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Error: Incorrect Sex
The error is caused by the sex in Recordbase not matching�that in the NHI database for the NHI number provided.�
It could be caused by any of the following:
- Incorrect NHI number in Recordbase�-�If the NHI number is incorrect, then the validation on the sex will have been carried�out against the wrong person in the NHI database. �To fix the NHI number in Recordbase:
- Edit the NHI number under personal details to the correct one.�
Please note:�When ringing the NHI help desk check that you are both looking at the same person.
- Wrong sex - this could be in either Recordbase or the NHI database.
- Sex reassignment�not updated - it may not have been updated in either Recordbase or the NHI database. �
To fix sex:
- If the NHI database is incorrect -�The client's health professional will be able to directly update the details on the National Health Index or if they do not have update access they can contact the Ministry of Health who can make the changes for them.
- If Recordbase is incorrect -�Edit the sex under personal details in Recordbase to the�correct sex.
Please note: For PRIMHD reporting sex is what a person is biologically and not what they identify as (Gender).
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