Incident Management
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      2. Recordbase User Guide
      3. Incident Management

      Creating an Incident

      To create an incident is a simple straightforward process, as the New Incident Wizard takes you through on a step-by-step basis. The person who initially records the incident is known as the Originator and can be any Recordbase user.

      New Zealand and Australia use the SAC matrix to identify the likelihood and consequences of incidents. In the classification screen, you should enter the severity and likelihood of recurrence as shown in the matrix below.

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      You should also follow the reporting requirements based on the severity as shown in the table below.

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      Creating an Incident

      • From the New menu in the top left-hand corner of the Recordbase screen, select Incident.

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      • Ensure to populate at least all mandatory fields on every screen of the Wizard.
      • Click Add to include people that have been searched for.
      • Click Next to progress to the next screen.
      • Click Finish to complete the Wizard.
      • Click View incident details to view the incident; this will take you to the Dashboard of the incident.

      Below is an explanation of the terms used in the wizard to ensure the correct information is being entered.

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      Once all information has been entered, the incident is ready to be submitted to the investigator. A Suspend button is also displayed at this point, please refer to the Suspend and Resume Incidents section in this user guide for further information.