Access Denied Error in Recordbase (How to Fix)

What’s causing the issue?

When you sign in to Recordbase, you’re briefly sent to a login (authentication) system to confirm who you are. Once signed in, it sends you back to your organisation’s Recordbase site.

An error can occur when that redirect doesn’t land in the right place.

How to fix it

1. Start a fresh session

• Close the browser tab showing the error

• Open a new tab and navigate back to Recordbase

Result: You may be signed in automatically. This means your login worked, but the redirect failed the first time.

2. Clear cache and cookies

• Clear your browser cache and cookies 

• Restart your browser

• Try signing in again

Why this helps: It removes any stored redirect or session data that may be incorrect.

3. Use the correct URL

• Avoid old bookmarks or saved links

• Access Recordbase from your organisation’s official link

4. Try a private window or different browser

• Open Recordbase in an incognito/private window

• Or try a different browser

Result: If this works, the issue is related to cached browser data.

Still not working?

Contact your Recordbase Admin and provide:

• The URL you’re using

• A screenshot of the error

• The  browser you are using