Help Center

Getting started

• Useful Tips on running Elite Reports

Troubleshooting

• Cluster Report / PMR: The numbers don't seem accurate
• PRIMHD Extract Error - Incorrect date of birth
• PRIMHD Extract Error - The same response cannot be used more than once
• PRIMHD Extract Error - Date of ADOM prior to the start of the referral
• iPhone/iPad login error - Do you want to download "login"?
• PRIMHD Extract Error - More than one Service Review with the same collection date
• PRIMHD Extract Error - Incorrect Sex
• PRIMHD Extract Error - Activity after a client's date of death
• PRIMHD Extract Error - Incorrect NHI number
• PRIMHD Extract Error - Date of review after the referral end date

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How tos

• How to delete an activity
• How to fix duplicate client files
• How to - View a PRIMHD extract acknowledgement
• How to - Print a client's notes
• How to - Grant a user permission to rollback a referral status
• How to - Find out what internet browser I am using
• How to request a data fix
• How to find current clients that have had no activities
• How to find the Recordbase client ID number
• How to change the team on the Referral

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FAQs

• PRIMHD Activity - What T-Code do I use?
• How do I open the same client file in two separate windows?
• Why can't I add an Activity or a Note or an Attachment to a inactive file
• How do I change a data field from being optional to mandatory?
• I selected the wrong team for an activity. What do I do now?
• Recordbase password policy recommendations
• How to add items to Drop Down lists - Site settings > Dropdown lists
• Activities - with an activity date after the referral discharge date - how to prevent their entry
• I have accepted a referral that I shouldn't have. What do I do?

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