Skip to content
Contact support
  • There are no suggestions because the search field is empty.

Multi‑Factor Authentication (MFA) Coming to Recordbase

MFA is being enabled on 2 June 2026 – learn what to expect

Important Update: MFA Enablement

To improve security, Multi‑Factor Authentication (MFA) will soon be enabled for all Recordbase users.

When is this happening?

MFA will be enabled on: 2 June 2026

After this date, all users will be required to complete an additional verification step when signing in.

What Will Change?

When you sign in to Recordbase:

  1. Enter your usual login details
  2. Enter a 6‑digit code from an authenticator app

This extra step helps protect your account and your organisation’s data.

What You Need to Do

Install an Authenticator App

We recommend:  Microsoft Authenticator

Other authenticator apps may also work.

Be Ready to Set Up MFA

The first time you sign in after MFA is enabled:

  • You’ll be guided through a quick one‑time setup

  • This involves scanning a QR code and entering a code

Setup takes about 1 minute

What Happens After Setup?

After your first sign‑in:

  • You will not need to set anything up again
  • Each time you sign in, you’ll simply enter a 6‑digit code

Important Information

  • You must have access to your authenticator app to sign in
  • Without it, you will not be able to access Recordbase
  • If you lose access, your
  • Recordbase Superuser/Admin can reset your MFA

Related MFA Guides:

Review the setup guide:
⇒ What Is Multi‑Factor Authentication (MFA)? 

Review the setup guide:
⇒ Signing in to Recordbase with MFA

 If you have issues after MFA is enabled:
Common MFA Problems & Fixes

Need Help?

If you need assistance:

  • Contact your Recordbase Superuser/Admin or your IT Helpdesk